You ask, We answer!

Medplaya Hotels have recently set up a completely new Call Centre to provide our future and existing customers with an extra service .
At the Call Centre we can provide you with all sorts of help and information, from choosing which resort to go to, to which hotel is best for you according to your requirements. We can also provide information on the different types of rooms, board basis, entertainment, and other facilities, allowing you to book your preferred hotel with absolute security and confidence.
Our call centre is located in the grounds of the Hotel Pez Espada, in Torremolinos, Costa del Sol.
Our team is made up of 3 Call Centre Executives; Laura, Lidia and Idoia.
The Call Centre is open 7 days a week, from 10AM – 8PM. The winter office hours  are from Monday to Friday from 9AM – 6:30PM, Saturday from 9AM –  5:30PM.

Services our call centre offers:
Booking of hotels.
Any changes or cancellations to existing bookings.
Assistance with Special Requests.
Hotel information or Resort Information
Transport queries
Promotion of our Medplaya Loyalty scheme Amigo card

Our call centre team will resolve any queries or questions you may have.

Please just contact us:

Monday to Sunday 10am till 8pm
Calling fromSpain: 951 989 315
Calling from the UK: 0843 508 5479

Call Centre Medplaya HotelsSecurity and confidentiality: Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your bank details and all the information we enter on the various forms are automatically encrypted when your data is transferred over the network.

  • Stephen hogan

    I an staying in the hotel Bali in December,self catering.Can I still use the restaurant if I need to or ?

    • Guest Relations

      Hi Stephen,

      Thanks for your email. If you wish, you can upgrade the board with the reception.



  • Helen Davies

    Just stayed at the rio park hotel. What a great hotel,the staff are brilliant the entertainment shows are wonderful a different one every day, we will definitely be recommending it to others.

    • Guest Relations

      Hi Helen,

      Thanks for your message. It’s great to hear that you enjoyed the shows and found it great. We are looking forward to seeing you back to Rio Park, hoepfully very soon!

      Best regards,


  • Karen Watson

    Can you give me price for 10 days all inclusive for the Calypso Hotel, Salou – two adults, two children (9) and (13) arriving 10th July, leaving 20th July.

    I have previously been to this hotel the past two years booking through Siesta Holidays and would like a direct price.


    Karen Watson

    • Guest Relations

      Hi Karen,

      Thanks for leaving a message and your interest in our hotels. I’ll send you the price via email.

      Kind regards,


  • Frances

    I cannot remember my password on my Amigo account , how do I reset it ?

    • Guest Relations

      Hello Frances, I have checked our records for you and the password that we have for you at the moment is: Mason

      Hope that helps.

      Kind Regards

    • Guest Relations

      Dear Frances,

      Regarding the amigo card please sign up here:
      Once the account created, within it you’ll find section ‘amigo card’ where you can check the points and the card balance.
      For further information, please send us email at
      Kind regards,


  • stephen moorby

    Hi please can you give me a price for a 9nts stay at hotel santa monica in calella 23rd july-1st aug 2016 for 2 adults 2 childern age 14yrs and 5yrs all inclusive in a family room . Stay her previously and had a great time . Thank you

  • thomas cooling

    im staying at the hotel bali next april 16/ 26 ,A/I are pool towels available, also I am having trouble LOGGING IN ON MY AMIGO CARD,can you help, tried changing password

    • Guest Relations

      Dear Mr Cooling,

      Thanks for your message. Regarding the towels, you can hire them upon arrival, available from May until September. As to the password, I will send you an email.

      Thanks again for visiting our blog and we are looking forward to welcoming you at Bali!

      Kind regards,


  • Guest Relations

    Dear Paul,

    Thanks for your message. The pool towels are not available. Regarding the amigo card please sign up here:
    Once the account created, please fill out the form and we’ll send the card withing 2-3 monhts. For further information, please send us email at
    Kind regards,


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